Negotiation Exercise 1

Negotiation Exercise #1 1. From your experience with retail returns What atomic number 18 the goals of the duologue from the aspect of each party? What are Saras goals and objectives in her role as a returns employee? What are the goals and objectives of the customers that she meets in the returns dpt.? why are they different? 2. From your perspective How would you have handled the dialog pretending? Would you have a different approach? stand a perspective on how you would handle the negotiations if you were the customer. A perspective on how you would handle the negotiations as a customer helping rep. The goals and objectives amid the customer and the customer service representative can be objectively be described as satisfying the customers requests in a courteous and in effect(p) manner. The problem with this seemingly economic methodology is that unsatiable customers go forth remain unsatisfied if that wholly a customer service representative offers for support. turban explains this baksheesh with his explanation, he states that Customer service is a series of activities knowing to enhance the level of customer satisfaction that is, the tactual sensation that a product or service has met the customer expectation.

(Turban 2002) As a returns employee, Saras goals and objectives center on satisfying the inevitably of the customers by giving them what they want, and more. Further, after Sara issues a customers refund, she nowadays recommends a similar item, so as to control business. She bequeath then offer a 10% price reduction on the suggested item to furth er entice customer. In addition, Sara will ! also try to work probing questions about the vex of the customer into the interaction so that she can advise him or her of future sales in those areas, or direct him or her to exist sales that might not have been efficaciously advertised.(Course Assignments) As a customer, Johns goals and objectives include receiving a beneficial refund for the...If you want to get a in force(p) essay, direct it on our website: OrderCustomPaper.com

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