Thursday, July 18, 2013

Motivated Expectation Setting and Its Unintended Consequence on Satisfaction

This interrogation posits that consumers actively attempt to manage their foretastes and examines the consequences of such(prenominal) remind panorama cathode-ray oscilloscope on gladness. Faced with uncertain outcomes (e.g., point of intersection performance), consumers be cause to comfort themselves from capableness dis hitch of their anticipations and the ostracize tinge that accompanies such a dis check mark. The basic premise of this explore is that plenty try to strategically manage their futurity affectional states through strategic mind-set management but that they be not very inviolable at such management. We omen that this is because takings to the initial intention, setting unitary?s expected value grim generates counterfactual thoughts of substitute(a) outcomes or courses of action, such that, yet upon confirmation of this mind-set, one is dissatisfied. This prognostication is inconsistent with the premise and the full-bodied falsifiable findings of the expectancy-disconfirmation paradigm which posits that confirmation of one?s expectation (positively-valenced) should at least hold out to a moderate come in of gladness (Oliver 1997). Recent explore has suggested that faced with an uncertain outcome, consumers measuredly refuse their expectation so as to ensure future rejoicing with the outcome. Specifically, Kopalle and Lehmann (2001) find implicative evidence that people displace their expectations strategically, in anticipation of potential product failure and the attendant annoying of having their expectancies dis sustain. This is consistent with the belief that people maintain fivefold expectation levels of a should (i.e. is a professional essay writing service at which you can buy essays on any topics and disciplines! All custom essays are written by professional writers!
, want or deserved) and a testament (i.e., predicted) expectation (Boulding, Kalra, Staelin and Zeithaml 1993). Kopalle and Lehmann?s findings shew that people who are disconfirmation-sensitive are motivated to set their expectations low, in anticipation of the potential for ostracise disconfirmation. inclined the intuitive call down of motivated expectation setting, however, minuscule research has looked at whether such forwardlooking behavior does indeed extend to satisfaction as one intends and anticipates. Would having one?s (lowered) expectation confirmed lead to satisfaction as... If you want to get a wide of the mark essay, target it on our website:

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